🕯️ Orders & Shipping

Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over $100. Otherwise, shipping is a flat $7.75.

Q: How long does it take to ship my order?
A: Orders are processed and shipped within 7 business days. Once shipped, you'll receive an email with tracking details.

Q: Do you ship outside the U.S.?
A: At this time, we only ship within the United States. Stay tuned for updates on international shipping!

Q: My order arrived damaged. What should I do?
A: We’re so sorry about that! Please email us at justaddwinecandleco@gmail.com with a photo of the damaged item, and we’ll replace it or issue a refund if the scent is sold out.

💛 Returns & Exchanges

Q: Can I return or exchange a candle?
A: Returns and exchanges are handled on a case-by-case basis. If there’s an issue with your order, email us, and we’ll do our best to make it right!

Q: I received a candle as a gift, but it arrived damaged. Can you help?
A: Yes! If your gifted candle was damaged in transit, let us know, and we’ll send you a gift card for the same value so you can pick a new favorite scent.

🌿 Candle Care & Safety

Q: How do I get the best burn from my candle?
A: To ensure a clean, even burn:
✔ Trim the wick to ¼ inch before each use.
✔ Let the candle burn for at least 2-3 hours on the first burn to prevent tunneling.
✔ Always burn on a heat-resistant surface, away from drafts and flammable items.

Q: Do you use clean ingredients?
A: Yes! Our candles are made with 100% soy wax, essential oils, and phthalate-free fragrance oils—safe for your home and the environment.

🎁 Custom & Wholesale Orders

Q: Do you offer custom candles for events or businesses?
A: Absolutely! We create custom candles for weddings, corporate gifts, and special events. Email us at justaddwinecandleco@gmail.com to chat about options!

Q: Do you offer wholesale?
A: Yes! If you're interested in carrying our candles in your store, send us an inquiry at justaddwinecandleco@gmail.com, and we’ll send over our wholesale pricing.

🛍️ Shopping & Gift Options

Q: Do you offer gift wrapping?
A: Yes! We offer gift-ready packaging—coming soon!

Q: Can I build my own candle gift set?
A: Coming soon! We’re working on a Build-Your-Own Basket option so you can create the perfect gift.